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On call now. A plumber answers, day or night. 0115 496 0247

Kearns Emergency Plumbing · since 2009

Emergency plumber in Nottingham, day or night.

A plumber answers, not a call centre. Choose what's happening and see what to do right now, what it costs at this hour with VAT in, and when we'd be at your door.

Call now, day or night0115 496 0247
  • Answered by a plumber, 24 hours a day
  • The price with VAT in, before we set off
  • Made safe first, then the repair priced

Smell gas? Don't call us. Get everyone out, don't touch any switches, and ring the gas emergency line. 0800 111 999

What's happening?

Can it wait?Call now. This one won't wait, so we'll come straight out.

Do this now

  1. Turn off the water at your stop tap. It's usually under the kitchen sink. Turn it clockwise until it stops.
  2. If water is near sockets, lights or the fuse board, switch the electricity off at the fuse board, but only if the board itself is dry.
  3. Turn off the boiler or immersion heater, then open the cold taps to drain what's left in the pipes.
  4. Catch what you can with towels and buckets, and move anything valuable out of the way.

If you can't find the stop tap, or it won't turn, call now. We'll talk you through it while we're on the way. Where's my stop tap?

What it costs

  • Daytime£100 to £165
  • Evenings and weekends£140 to £220
  • Overnight and bank holidays£180 to £275

A burst pipe we can reach: 45 minutes to an hour and a half on site, parts at cost, VAT included.

When we'd be with you

Usually 20 to 45 minutes

The first half is enough, like NG5

Call now0115 496 0247 Ring me back

More about burst and leaking pipes

Can it wait?Call now. This one won't wait, so we'll come straight out.

Do this now

  1. Turn off the water at your stop tap, and switch off the boiler or immersion heater.
  2. If water is coming through a light fitting or near one, switch the electricity off at the fuse board if the board is dry. Don't touch the light switches.
  3. If the ceiling is sagging, keep everyone out of the room below it. Don't push it or poke it.
  4. In a flat, knock upstairs: the leak may be theirs, and they need to turn their water off too.

Take photos now, before anything is moved. Your insurer will want to see the damage as it was. Where's my stop tap?

What it costs

  • Daytime£100 to £165
  • Evenings and weekends£140 to £220
  • Overnight and bank holidays£180 to £275

A burst pipe we can reach: 45 minutes to an hour and a half on site, parts at cost, VAT included.

When we'd be with you

Usually 20 to 45 minutes

The first half is enough, like NG5

Call now0115 496 0247 Ring me back

More about leak detection and ceiling leaks

Can it wait?Once you've done the steps above, this can wait a few hours if you'd rather. A daytime visit costs less.

Do this now

  1. Look for a small isolating valve on the pipe to whatever is leaking, with a slot you turn with a screwdriver. Turn it a quarter, so the slot runs across the pipe.
  2. If there isn't one, or the leak is from the pipe itself, turn off the water at the stop tap.
  3. Put a bowl or a towel under it, and take a photo of where it's coming from.

A drip you can catch can usually wait for a daytime visit, which costs less. Book one, or send us a photo.

What it costs

  • Daytime£100 to £120
  • Evenings and weekends£140 to £160
  • Overnight and bank holidays£180 to £200

A leaking joint or valve under a sink: 30 minutes to an hour on site, parts at cost, VAT included.

When we'd be with you

Usually 20 to 45 minutes

The first half is enough, like NG5

Call now0115 496 0247 Ring me back Book a daytime visit

More about burst and leaking pipes

Can it wait?Once you've done the steps above, this can wait a few hours if you'd rather. A daytime visit costs less.

Do this now

  1. Don't flush again. If it's overflowing, lift the cistern lid and hold the float up, or turn the valve on the pipe into the cistern a quarter.
  2. For a blockage, try a plunger with the bowl half full: firm, steady pushes, not stabs. Never mix bleach with a drain cleaner.
  3. If it won't stop running, turn off the valve on the pipe into the cistern, or the stop tap.

If it's your only toilet, or sewage is coming up anywhere else, call now.

What it costs

  • Daytime£95
  • Evenings and weekends£135
  • Overnight and bank holidays£175

Unblocking a toilet: 30 minutes to an hour on site, parts at cost, VAT included.

When we'd be with you

Usually 20 to 45 minutes

The first half is enough, like NG5

Call now0115 496 0247 Ring me back Book a daytime visit

More about blocked and broken toilets

Can it wait?Once you've done the steps above, this can wait a few hours if you'd rather. A daytime visit costs less.

Do this now

  1. Stop running water into it, including the washing machine and the dishwasher.
  2. For a sink or a bath, try a plunger with the overflow held shut under a wet cloth.
  3. Outside, lift the drain cover if you can do it safely and see whether it's full. Don't climb into anything.

If sewage is coming up inside, call now. A blockage in a public sewer is the water company's to clear, and we'll tell you if it is.

What it costs

  • Daytime£95 to £110
  • Evenings and weekends£135 to £150
  • Overnight and bank holidays£175 to £190

Unblocking a sink or bath: 30 minutes to an hour on site, parts at cost, VAT included.

When we'd be with you

Usually 20 to 45 minutes

The first half is enough, like NG5

Call now0115 496 0247 Ring me back Book a daytime visit

More about blocked sinks and drains

Can it wait?Call now. This one won't wait, so we'll come straight out.

Do this now

  1. Ask a neighbour. If they've no water either, it's the supply, not your pipes: your water company's number is below.
  2. If it's only you, check your stop tap is fully open, turned anticlockwise as far as it goes.
  3. In freezing weather a pipe in a loft, garage or outside wall may be frozen. Warm it gently with a hairdryer or a hot-water bottle, never a flame, and keep the tap it feeds open.

A frozen pipe may have split. When it thaws, be ready to turn the water off.

Severn Trent, free, 24 hours: 0800 783 4444 · report it online

What it costs

  • Daytime£95 to £145
  • Evenings and weekends£135 to £200
  • Overnight and bank holidays£175 to £255

Thawing a frozen pipe: 45 minutes to an hour and a half on site, parts at cost, VAT included.

When we'd be with you

Usually 20 to 45 minutes

The first half is enough, like NG5

Call now0115 496 0247 Ring me back

More about no water and low pressure

Can it wait?This can wait until morning. Book a daytime visit and pay the daytime rate.

Do this now

  1. Check the boiler's display or the immersion heater's switch. A fault code or a tripped switch tells us what's wrong.
  2. Try resetting the boiler once. If it still won't fire, leave it off.
  3. If you smell gas, leave the house and ring the gas emergency line. Don't use switches or flames.

No hot water is rarely an emergency. Book a daytime visit and pay the daytime rate.

National Gas Emergency Service: 0800 111 999

What it costs

  • Daytime£125 to £235
  • Evenings and weekends£165 to £305
  • Overnight and bank holidays£205 to £375

A failed immersion heater element: an hour to two hours on site, parts at cost, VAT included.

When we'd be with you

Usually 20 to 45 minutes

The first half is enough, like NG5

Call now0115 496 0247 Ring me back Book a daytime visit

More about no hot water

Can it wait?Call now. This one won't wait, so we'll come straight out.

Do this now

  1. Look for the isolating valve on the pipe under the tap and turn its slot a quarter, across the pipe.
  2. If there isn't one, turn off the water at your stop tap.
  3. Don't force the tap: a worn one can come apart in your hand.

If neither the valve nor the stop tap will turn, call now.

What it costs

  • Daytime£100 to £120
  • Evenings and weekends£140 to £160
  • Overnight and bank holidays£180 to £200

A leaking joint or valve under a sink: 30 minutes to an hour on site, parts at cost, VAT included.

When we'd be with you

Usually 20 to 45 minutes

The first half is enough, like NG5

Call now0115 496 0247 Ring me back

More about taps, valves and stop taps

Priya kneeling at an open kitchen-sink cupboard at night by head torch and a small work lamp, cutting out a leaking copper joint, towels down on the wet floor.

First, turn the water off

Whatever's happened, the stop tap comes first. Choose what's happening and we'll tell you what to do next, what it costs right now and how soon we can be there.

Where's my stop tap?

What a call-out costs

One price for the first hour, which is the call-out: getting to you, finding the problem and making it safe are all in it. Then each half hour after that. VAT is included, because that's what you pay.

  1. Daytime

    8am to 6pm, Monday to Friday

    First hour, including the call-out£95

    Then each half hour£40

  2. Evenings and weekends

    6pm to 10pm on weekdays, 8am to 10pm at weekends

    First hour, including the call-out£135

    Then each half hour£55

  3. Overnight and bank holidays

    10pm to 8am every night, and all day on bank holidays

    First hour, including the call-out£175

    Then each half hour£70

In the first hour

  • Getting to you, whatever the time
  • Finding the problem
  • Stopping the water and making it safe
  • Up to an hour's work on the repair

Parts at cost, with the receipt. The common ones are on the van.

Every rate, and the common call-outs

Find your stop tap now, before you need it

It's the tap that turns off all the water in your home. Thirty seconds finding it today could save a ceiling tonight.

Stop tapRising main

Where it usually is

  • Under the kitchen sink, at the back of the cupboard
  • Where the water pipe comes in, often a downstairs toilet, the garage or under the stairs

In older terraces it can be under the floorboards just inside the front door.

Street level Meter Stop tap, just inside the front wall

Where it usually is

  • On the cellar wall at the front of the house, near the meter
  • On the pipe where it comes through the front wall
Front door Kitchen or hall cupboard Stop tap

Where it usually is

  • In the kitchen, the airing cupboard or a cupboard by the front door
  • In some blocks it's in a cupboard in the corridor. Ask your landlord or managing agent where.

If you rent, your landlord should be able to tell you where it is. Ask today.

On: along the pipeOff: across the pipe A quarter turn

Where it usually is

  • Under the kitchen sink or in the utility room
  • Often a lever rather than a tap

A lever is off when it's turned across the pipe.

How to turn it off

  1. Turn it clockwise, as far as it will go.
  2. If it's a lever, turn it a quarter, so it sits across the pipe.
  3. Open a cold tap to check. It should slow to nothing within a minute.

If it won't move, don't force it with pliers. An old stop tap can snap. Call us and we'll talk you through the outside one.

How to find yours

What most call-outs come to

How long the call-outs we're asked for most usually take, priced at the rates above with VAT in. Yours is priced on your phone before we start the repair.

What the common call-outs usually come to at each rate, VAT included
Call-outUsually takesDaytimeEvenings and weekendsOvernight and bank holidays
Unblocking a toilet30 minutes to an hour£95£135£175
Unblocking a sink or bath30 minutes to an hour£95 to £110£135 to £150£175 to £190
Clearing an outside drain45 minutes to an hour and a half£95 to £135£135 to £190£175 to £245
A burst pipe we can reach45 minutes to an hour and a half£100 to £165£140 to £220£180 to £275
A leaking joint or valve under a sink30 minutes to an hour£100 to £120£140 to £160£180 to £200

A guide, not a quote. A pipe we can't reach, or a part we don't carry, takes longer.

Every common call-out

Watch us arrive

From the moment you call, you have your own page: who's coming, when they'll be at your door, and the price of the repair to accept on your phone. No app and no account.

  1. A plumber picks up, asks what's happening, talks you through turning the water off and tells you the rate for the hour.

  2. A text with your page: the plumber's name and photo, the van, and the time we'll be with you. If we're held up, it changes there first.

  3. The repair, itemised, to accept on your page before we start it. Nothing is added without your say-so.

  4. Your invoice, the photos, and a leak report for your insurer if you need one, all kept on your page.

Kearns Emergency PlumbingExample

Split pipe under the kitchen sink

Mansfield Grove, Sherwood

On the way · step 2 of 6

With you at about

23:38

PriyaPlumber · leak detectionKearns van, white

Priya is on her way from Arnold, and will be with you at about 11.38pm.

  • Who's coming, with their photo
  • When we'll be with you, kept up to date
  • The repair priced before we start it
  • Your invoice and leak report, kept for you
How a call-out works

Recent call-outs

What the call-out actually looked like, from the phone ringing to the invoice.

  • Sample job

    A split pipe in a Mapperley loft at 2.14am

    Mapperley · a January night

    41 minutes on site

    Sam rang at 2.14am with water coming through the landing light.

  • Sample job

    Water through a ceiling in a Beeston flat

    Beeston · a Sunday evening

    50 minutes on site

    A tenant in a converted house in Beeston rang on a Sunday evening with water coming through her kitchen ceiling, and nobody was answering upstairs.

  • Sample job

    A blocked drain on Christmas morning

    Sherwood · Christmas Day

    50 minutes on site

    With twelve coming for lunch, the Okonkwos' kitchen sink and the drain outside both backed up at nine on Christmas morning.

What customers say

4.9from 186 Google reviews Sample

Read all 186 on Google Leave us a reviewLinks to your Google profile

  • The tracker page is brilliant. I could see Tom was ten minutes away and who he was before I opened the door at midnight.

    Hannah, ArnoldLeak under the sinkGoogle · September 2026Sample

  • We manage sixty flats in Lenton and Beeston. Tenants ring Kearns direct, they never go over our limit, and the report is in my inbox before I'm in the office.

    Martin, LentonLetting agentGoogle · August 2026Sample

  • Found a leak under the hall floor with a thermal camera and lifted one board. Two other plumbers wanted to take the whole floor up.

    Anjali, West BridgfordLeak detectionGoogle · July 2026Sample

What we fix

Every problem with what to do before we arrive, what it usually costs and how the call-out runs.

  1. 01Burst and leaking pipesA burst pipe stopped, made safe and repaired, usually on the same visit, at any hour.
  2. 02Leak detection and ceiling leaksWater through a ceiling, or a damp patch that keeps coming back, traced with a thermal camera and a moisture meter, and opened up only where it is.
  3. 03Blocked and broken toiletsA blocked toilet cleared, an overflow stopped or a toilet that won't stop running fixed, usually inside the first hour.
  4. 04Blocked sinks and drainsSinks, baths, showers and outside drains cleared with rods, a drain machine or a jetter, and checked with a camera if it keeps happening.
  5. 05No water and low pressureFrozen pipes thawed, failed stop taps replaced and low pressure traced, once we've checked it isn't the supply.
  6. 06No hot waterImmersion heaters, hot water cylinders and the valves around them repaired. A gas boiler is only ever worked on by a gas engineer.
  7. 07Taps, valves and stop tapsTaps that won't turn off, valves that leak and stop taps that won't turn, replaced so you can always turn the water off.

Every service in detail

Where we work

From our base in Sherwood we cover Nottingham and the towns around it, day or night.

15 min30 minMapperley 12′Long Eaton 35′Arnold 15′Clifton 25′Carlton and Gedling 15′Hucknall 25′City centre and Lenton 15′Beeston 25′Bulwell 15′Wollaton 20′West Bridgford 20′ Sherwood
Illustrative map, not to scale. Minutes are typical emergency response times.
The white Kearns van parked on a wet street of red-brick terraces, its side door open on racks of copper fittings.

How soon we can usually be there

Typical emergency response times from Sherwood
TownTypical response
Sherwood10 minutes
Mapperley12 minutes
Arnold15 minutes
Carlton and Gedling15 minutes
City centre and Lenton15 minutes
Bulwell15 minutes
West Bridgford20 minutes
Wollaton20 minutes
Beeston25 minutes
Hucknall25 minutes
Clifton25 minutes
Long Eaton35 minutes

How long it takes us to reach each area once we've set off. We'll give you a time on the phone, and keep it up to date on your page.

How soon can you be here?

The first half is enough, like NG5 or NG9.

Leaks and your insurance

Most home insurance covers the damage a leak does, and often the cost of finding it. What insurers ask for is evidence: when it happened, where it came from, what it damaged and what was done. We write it down as we go.

Your leak report

  • When you called, when we arrived and when it was made safe
  • Where the water came from, and what failed
  • Dated photos of the damage before anything was moved
  • What we did to stop it, and what the repair was
  • Moisture readings, where we took them
  • Our name, the address and the date on every page

We don't deal with your insurer for you, and we can't tell you what your policy covers. We give you the evidence they ask for.

Priya crouching in a tiled hallway, holding a thermal camera up to a damp patch spreading above the skirting board.
What goes in a leak report

Water where it shouldn't be? Call now.

A plumber answers, day or night, and tells you the price for the hour before we set off.

Call now0115 496 0247Ring me back

On call now. A plumber answers, day or night.