Kearns Emergency PlumbingSample Written for the fictional business in this demo. A live site's notice is built from its owner's own details, and the owner confirms it before launch.
Who we are
Kearns Emergency Plumbing Ltd, trading as Kearns Emergency Plumbing (registered in England and Wales) is responsible for the personal information you give us through this website.
Our address is Sherwood, Nottingham. You can reach us about your information at help@kearnsplumbing.example, or on 0115 496 0247.
What we collect, and why
When you ask us for a price, book a visit or ask us to call you back, we collect your name, email address, phone number and anything you write in your message. We use them to reply to you, work out a price and arrange the work. We do this because you've asked us to, before any contract between us.
If we do a job for you, we keep your address, the work, the visits, the prices you accept (with your name, the time and the browser you used), any extra work you agree, the payments we ask for and receive, messages between us, photographs of the work, and your certificates and invoices on a private page only you and we can open. We do this to carry out our contract with you and to keep the records the law requires.
We don't take card details on this website. If you pay by card, you do it on our payment provider's own secure page, and they handle your card under their own privacy notice.
Who sees it
Only Kearns Emergency Plumbing. We don't sell your information or use it for marketing without your permission.
This website runs on services that process information on our behalf and only on our instructions: Vercel (hosting and photo storage), Neon (our database) and Resend (the emails the site sends). Some of these may process information outside the UK; where they do, the safeguards UK law requires apply.
How long we keep it
An enquiry that doesn't go ahead: 12 months after we last heard from you, then it's deleted.
A booking and its records: six years after the event, for tax purposes.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct it, delete it or stop using it, or object to how we use it. Email or call us and we'll reply within a month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put it right first.
Cookies
This website doesn't use advertising or tracking cookies, and doesn't follow you around the internet.
While you're using it, your browser remembers your choices for the visit so you don't have to enter them twice (this is session storage, not a cookie). They're deleted when you close the tab.
The owner's admin uses one essential cookie to keep them signed in. It isn't set for visitors.
Last updated October 2026.