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Beeston · a Sunday evening

Water through a ceiling in a Beeston flat

How it went

Tom and a young woman in a small kitchen at night, looking up at water dripping from a stained ceiling into a washing-up bowl, Tom shining a torch.
  • The tenant called us direct
  • Approved by the agent by phone
  • The report sent that night

50 minutes on site

A tenant in a converted house in Beeston rang on a Sunday evening with water coming through her kitchen ceiling, and nobody was answering upstairs. Tom found the stop tap for the flat above in the shared hallway and turned it off. When the upstairs tenant got home, the cause was a split washing machine hose. Her letting agent approved the new hose by phone, inside their limit, and both landlords had the leak report with photos that night for their insurers.

Upstairs

A washing machine pulled out from its space in a dark kitchen, water dripping from its inlet hose and pooled on the floor, towels down.
The split washing machine hose

The agent had the report before I'd even emailed them.

Ellie, Beeston (sample)

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