Privacy and cookies

Who we are

Marlow & Reed Electrical Ltd, trading as Marlow & Reed Electrical (company number 06912847, registered in England and Wales) is responsible for the personal information you give us through this website.

Our address is Unit 4, Westinghouse Court, Trafford Park, Manchester M17 1PQ. You can reach us about your information at estimating@marlowreed.example, or on 0161 496 0384.

What we collect, and why

When you ask us for a price or ask us to call you back, we collect your name, email address, phone number, postcode, the job you want doing and anything you write in your message, and any photographs you send us. We use them to reply to you, work out a price and arrange the work. We do this because you've asked us to, before any contract between us.

If we do a job for you, we keep your address, the work, the visits, the prices you accept (with your name, the time and the browser you used), any extra work you agree, the payments we ask for and receive, messages between us, photographs of the work, and your certificates and invoices on a private page only you and we can open. We do this to carry out our contract with you and to keep the records the law requires.

We don't take card details on this website. If you pay by card, you do it on our payment provider's own secure page, and they handle your card under their own privacy notice.

If your buildings are on a testing or maintenance contract with us, we keep your contact details, your buildings' addresses, how we get on site, and each building's certificates, reports, remedial work and invoices, on private pages you can share. We use your email to remind you before each test is due; tell us if you'd rather we didn't.

Who sees it

Only Marlow & Reed Electrical. We don't sell your information or use it for marketing without your permission.

This website runs on services that process information on our behalf and only on our instructions: Vercel (hosting and photo storage), Neon (our database) and Resend (the emails the site sends). Some of these may process information outside the UK; where they do, the safeguards UK law requires apply.

How long we keep it

An enquiry that doesn't go ahead: 12 months after we last heard from you, then it's deleted.

A booking and its records: six years after the event, for tax purposes.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it, delete it or stop using it, or object to how we use it. Email or call us and we'll reply within a month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put it right first.

Cookies

This website doesn't use advertising or tracking cookies, and doesn't follow you around the internet.

While you're using it, your browser remembers your choices for the visit so you don't have to enter them twice (this is session storage, not a cookie). They're deleted when you close the tab.

The owner's admin uses one essential cookie to keep them signed in. It isn't set for visitors.